Shipping and Returns
What shipping methods do you use?
All orders are shipped via UPS, Fed Ex or USPS.
How quickly can you ship?
Nearly all orders placed by 3 PM EST, Monday through Friday, will ship the same day (other than Labor Day and other official bank holidays). You'll see a "countdown timer" on almost all products indicating how quickly we'll ship.
When will my order arrive?
While we have control over when we ship it out, we trust our carriers to get it to its final destination, so we can't guarantee a delivery date - but we'll give you a tracking number so you can keep a close eye on it!
Where are you shipping from?
We're located a few miles north of New York City, so if you're on the east coast, regular Ground shipping will be a pretty quick option!
How do you ship perishable items?
During the summer months (usually from June until October, depending on the weather), we will only ship Fruit and Chocolate baskets Monday through Thursday so that the order doesn't end up stuck in a FedEx terminal over the weekend. Melted chocolate is delicious but you probably don't want it to arrive that way. :-)
What terms apply to Free Shipping?
We only offer Free Shipping via standard "Ground" service, and only in the 48 contiguous states - that means Hawaii and Alaska are excluded, as well as places like Puerto Rico, the US Virgin Islands, etc.
Do you ship internationally?
Oui! International orders ship via USPS and time in transit will be a function of the destination. Canada: quick! Djibouti: not so much. There are also certain countries we cannot serve, and shipping options will not appear if you attempt to ship there.
Can I ship to a hospital or hotel?
Absolutely, but we can't guarantee that the order will arrive prior to the patient or guest checking out, so we'd recommend you contact the facility to ensure they're on the lookout and can get it to its intended recipient.
Can I ship to a PO Box?
Unfortunately, no - FedEx only ships to addresses.
What's your return policy?
Simple: if you're not completely satisfied, return your order within 15 days for a full refund (minus shipping cost, if any). We're not happy if you're not happy.
What's your return address?
We are located at 125 South Liberty Drive Stony Point, NY 10980.