FAQ

 

Do you offer coupons or discounts?

We occasionally offer coupons or other special promotions. Note that coupons cannot be combined.

Do you substitute products?

Occasionally, we may lack stock in a particular item that's part of a basket. In this case, we will replace it with something very similar that has an equal or higher value.

Do you have a corporate program?

We most certainly do! You can learn more about it here.

For questions about shipping and returns, please visit this page.

Who is the vendor of the alcohol beverages in the gift basket?
For the alcohol beverages included in your gift basket, all orders of alcohol beverages are submitted to, accepted and processed by and fulfilled by the licensed vendor, Giftbasket.com, except for orders from customers in certain states in which Giftbasket.com has partnered with another licensed vendor, House of Wine and Liquor. The alcohol beverage portion of any order for a gift basket is subject to review by us or our licensed vendor partner and may be rejected for any reason. The licensed vendor, as applicable, will be responsible for fulfilling all order requests for gift baskets containing alcohol beverages including without limitation receipt of the
purchase price, shipping, returns, refunds, and the payment of any applicable marketing fees.

What states can Giftbasket.com ship gift baskets with alcohol beverages to?
Due to alcohol beverage restrictions within certain states, we currently only ship gift baskets containing alcohol beverages to the following states:AK, AZ, CA, CO, CT, DC, FL, HI, ID, IN, IA, KS, LA, ME, MD, MA, MN, MO, NE, NV, NH, NJ, NM, NY, ND, OH, OR, PA, RI, SC, TN, VT, VA, WA, WV, WI, WY, and PR.  We will be closely monitoring any changes to state laws, so if we cannot ship to you yet, we hope to in the future!

Title to, and ownership of, all alcohol beverages passes to the purchaser in the state of our licensed vendor’s location where the sale occurs and the purchaser takes all responsibility for the alcohol beverages being transported from our licensed vendor’s location to their home state. By placing an order, the purchaser authorizes Giftbasket.com to act on the purchaser’s behalf in arranging for transportation of the gift baskets containing alcohol beverages at the purchaser’s direction. By arranging for transportation of the gift baskets containing alcohol beverages, Giftbasket.com is providing a service to, and acting on behalf of the purchaser. By utilizing this service from Giftbasket.com, the purchaser is representing that they are acting in a manner
compliant with their local and state laws regarding the purchase, transportation, and delivery of alcohol beverages. Giftbasket.com makes no representation as to the legal rights of anyone to deliver or import any alcohol beverages or other goods into any state. The purchaser is solely responsible for the transport of alcohol beverages and other goods purchased and for determining the legality and the tax/duty consequences of having the alcohol beverages and other goods delivered to the applicable destination. The purchaser represents that they have obtained any
required permission, paid any required fees, are working through properly licensed
intermediaries when required, are legally entitled to take possession of alcohol beverages, and are legally entitled to take quantities ordered, and are not less than 21 years of age. Sales tax on alcohol beverages is applied based on our licensed vendor’s location.

What if I live in a State that restricts alcohol beverage shipments?
Certain states, counties, cities, and towns expressly prohibit the direct shipment of alcohol beverages to consumers and violation of such laws, rules, and/or regulations can be punishable as a misdemeanor or felony. Additionally, some states, counties, cities, and towns limit the quantity and type of alcohol beverages permitted to be shipped to an individual address or individual consumer. Our licensed vendor may reject or cancel any order requests that exceed such limitations. If you have any questions about such local laws, rules, and/or regulations, please contact your local alcohol beverage control agency for further information.

Do I need to be home when my gift basket with alcohol beverages arrives?
Yes. The signature of an adult who is 21 or older is required for the delivery of all gift baskets containing alcohol beverages. An adult or child under the age of 21 may not sign for the delivery. We highly recommend shipping to your place of if you cannot receive an order at home. Customer order requests such as “Please leave on back porch” or “Please leave at front door” cannot be followed.

Is there an age requirement to receive my gift basket with alcohol beverages?
The signature of an adult who is 21 or older is required for the delivery of all gift baskets containing alcohol beverages. An adult or child under the age of 21 may not sign for delivery. If you cannot sign for an order at home, we highly recommend having the gift basket shipped to your place of business.